Infrastructure issues causing service interruptions in EU data center

Incident Report for Quantive

Resolved

This incident has been resolved.

Posted Jan 18, 2025 - 16:17 UTC

Update

We are continuing to monitor for any further issues.

Posted Jan 18, 2025 - 16:12 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 18, 2025 - 16:12 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Jan 18, 2025 - 16:10 UTC

Investigating

We are currently investigating this issue.

Posted Jan 18, 2025 - 16:08 UTC

This incident affected: Results(EU) (Web Application, Authentication API, OKRs API, Background Data Synchronisation, Comments API, Filter Definitions API, Insights API, Teams API, Timeline API, Search API, Marketplace, Extensibility API, Platform Intelligence, Cognitive Service API, Singularity Webapp) and Strategy AI(EU) (Contexts API, Conversations API, Documents API, Strategic Bets API, LLM API).