Microsoft has provided a fix for the underlying Azure Front Door incident. All Quantive accounts should now work as expected. We'll continue monitoring the application health and updating this incident accordingly until its final resolution.
Posted Oct 09, 2025 - 15:40 UTC
Update
We are continuing to work on a fix for this issue.
Posted Oct 09, 2025 - 14:38 UTC
Update
We identified the root cause of the issue to be related to an ongoing incident with our CDN provider. For more information, see: https://azure.status.microsoft/en-us/status. We will continue to update this incident accordingly.
Posted Oct 09, 2025 - 13:20 UTC
Identified
Since 09:07 UTC on 09 October 2025, the Quantive has experienced intermittent loading issues, which may result in an inability to load account data or only partial data loading.
This incident is related to a third-party vendor issue. Azure Front Door (AFD) has reported a significant capacity loss starting at 07:40 UTC, impacting services that rely on AFD, including Quantive. Azure is actively investigating the root cause.
We are closely monitoring Azure’s updates and will provide further information as it becomes available.
Posted Oct 09, 2025 - 10:50 UTC
Investigating
We are currently investigating an issue with the Quantive REST API not loading. This might result in inability to load your account data or load it only partially.
Posted Oct 09, 2025 - 09:07 UTC
This incident affected: Results(EU) (Web Application, OKRs API, Comments API, Filter Definitions API, Insights API, Teams API, Timeline API, Search API, Extensibility API, Cognitive Service API, Singularity Webapp) and Results(US) (Web Application, OKRs API, Comments API, Filter Definitions API, Insights API, Teams API, Timeline API, Search API, Extensibility API, Cognitive Service API, Singularity Webapp).