tag:status.quantive.com,2005:/historyQuantive Status - Incident History2024-03-28T18:39:51ZQuantivetag:status.quantive.com,2005:Incident/202919562024-03-17T07:30:00Z2024-03-18T14:27:08ZDegraded performance with calculating insights<p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>07:30</var> UTC</small><br><strong>Resolved</strong> - Users may experience slow loading times and inability to refresh Insight and Report data. The Incident is caused by issues with insight calculation, thus leading to degraded performance.</p>tag:status.quantive.com,2005:Incident/201771982024-03-08T14:00:56Z2024-03-08T14:00:56ZSearch API optimizations<p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>14:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>13:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>15:56</var> UTC</small><br><strong>Scheduled</strong> - We will be performing a scheduled maintenance on our search API. Global search might be unresponsive or show outdated results during that time.</p>tag:status.quantive.com,2005:Incident/201771912024-03-08T09:00:56Z2024-03-08T09:00:56ZSearch API optimizations<p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>09:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>08:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>15:55</var> UTC</small><br><strong>Scheduled</strong> - We will be performing a scheduled maintenance on our search API. Global search might be unresponsive or show outdated results during that time.</p>tag:status.quantive.com,2005:Incident/201646182024-03-05T15:20:04Z2024-03-05T15:20:04ZInfrastructure issues causing service interruptions to customers based in Australia<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>15:20</var> UTC</small><br><strong>Resolved</strong> - The incident has been resolved.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>14:04</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>14:03</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>10:53</var> UTC</small><br><strong>Identified</strong> - We identified the issue and are currently deploying a fix to all affected environments.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>03:15</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an infrastructure issue preventing customers located in the Australia region from accessing Quantive Results.</p>tag:status.quantive.com,2005:Incident/199905262024-02-27T09:00:57Z2024-02-27T09:00:57ZQuantive infrastructure maintenance in EU data center.<p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>09:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>07:47</var> UTC</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>07:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>09:38</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance in our West Europe during this time.</p>tag:status.quantive.com,2005:Incident/199905132024-02-22T09:00:57Z2024-02-22T09:00:57ZQuantive infrastructure maintenance in US data center.<p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>09:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>07:42</var> UTC</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>07:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>09:37</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance in our West US during this time.</p>tag:status.quantive.com,2005:Incident/199904652024-02-20T16:00:56Z2024-02-20T16:00:56ZQuantive infrastructure maintenance in AS data center.<p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>16:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>14:29</var> UTC</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>14:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>09:28</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance in our Asia data center during this time.</p>tag:status.quantive.com,2005:Incident/199904572024-02-20T10:00:56Z2024-02-20T10:00:56ZQuantive infrastructure maintenance in SA data center.<p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>10:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>08:41</var> UTC</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>08:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>09:27</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance in our South America data center during this time.</p>tag:status.quantive.com,2005:Incident/199906002024-02-19T08:00:58Z2024-02-19T08:00:58ZSearch API infrastructure maintenance in US data center.<p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>08:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>07:42</var> UTC</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>07:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>09:51</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.quantive.com,2005:Incident/199905952024-02-18T08:00:56Z2024-02-18T08:00:56ZSearch API infrastructure maintenance in EU data center.<p><small>Feb <var data-var='date'>18</var>, <var data-var='time'>08:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>18</var>, <var data-var='time'>07:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>09:50</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.quantive.com,2005:Incident/199470262024-02-12T15:00:57Z2024-02-12T15:00:57ZQuantive infrastructure maintenance in AS data center.<p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>15:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>14:56</var> UTC</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>14:01</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>11:06</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance in our Asia data center during this time.</p>tag:status.quantive.com,2005:Incident/199470162024-02-12T09:53:23Z2024-02-12T09:53:23ZQuantive infrastructure maintenance in SA data center.<p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>09:53</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>09:39</var> UTC</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>09:38</var> UTC</small><br><strong>Update</strong> - Scheduled maintenance is still in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>08:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>11:05</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance in our South America data center during this time.</p>tag:status.quantive.com,2005:Incident/195935272024-01-07T07:24:04Z2024-01-07T07:24:04ZQuantive infrastructure maintenance in EU data center.<p><small>Jan <var data-var='date'> 7</var>, <var data-var='time'>07:24</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'> 7</var>, <var data-var='time'>07:17</var> UTC</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Jan <var data-var='date'> 7</var>, <var data-var='time'>06:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'> 2</var>, <var data-var='time'>15:28</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance in our West Europe during this time.</p>tag:status.quantive.com,2005:Incident/195935162024-01-05T09:07:54Z2024-01-05T09:07:54ZQuantive infrastructure maintenance in US data center.<p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>09:07</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>08:55</var> UTC</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>08:02</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'> 2</var>, <var data-var='time'>15:28</var> UTC</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Jan <var data-var='date'> 2</var>, <var data-var='time'>15:27</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance in our West US during this time.</p>tag:status.quantive.com,2005:Incident/195935072024-01-04T11:50:23Z2024-01-04T11:50:23ZQuantive infrastructure maintenance in AS data center.<p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>11:50</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>11:45</var> UTC</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>11:01</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'> 2</var>, <var data-var='time'>15:26</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance in our Asia during this time.</p>tag:status.quantive.com,2005:Incident/195934962024-01-04T09:38:54Z2024-01-04T09:38:54ZQuantive infrastructure maintenance in SA data center.<p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>09:38</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>09:25</var> UTC</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>08:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'> 2</var>, <var data-var='time'>15:24</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance in our South Brazil during this time.</p>tag:status.quantive.com,2005:Incident/194718242023-12-18T18:46:53Z2023-12-18T18:46:53ZPerformance issues loading Insights<p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>18:46</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>17:19</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>17:10</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>16:38</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>16:11</var> UTC</small><br><strong>Investigating</strong> - We are observing delays in calculating insight results. Some customers might see a Extracting insight data message for prolonged periods.</p>tag:status.quantive.com,2005:Incident/190688352023-11-09T10:30:46Z2023-11-09T10:30:46Z[SA] Search API infrastructure maintenance<p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>10:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>10:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>09:44</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.quantive.com,2005:Incident/190593342023-11-08T16:48:16Z2023-11-08T16:48:16ZDegraded performance in EU data center<p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>16:48</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>16:24</var> UTC</small><br><strong>Monitoring</strong> - Performance is back to normal. We are monitoring the results.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>15:58</var> UTC</small><br><strong>Investigating</strong> - We are investigating an issue with sporadic degraded performance and inability to log in to the account.</p>tag:status.quantive.com,2005:Incident/189774292023-10-30T20:00:00Z2023-10-31T09:54:24ZTemporary login issues in US Data center<p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>20:00</var> UTC</small><br><strong>Resolved</strong> - In the period of 8 pm - 8:30 pm UTC+0 some users might have experienced issues logging in to their account. The incident was caused by a temporary outage in our identity provider. For more information: https://status.auth0.com/incidents/x5vm9dc9cpct</p>tag:status.quantive.com,2005:Incident/187279122023-10-14T04:20:43Z2023-10-14T04:20:43Z[US/AS/SA] Payment and subscriptions system maintenance<p><small>Oct <var data-var='date'>14</var>, <var data-var='time'>04:20</var> UTC</small><br><strong>Completed</strong> - Maintenance completed successfully.</p><p><small>Oct <var data-var='date'>14</var>, <var data-var='time'>04:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>03:40</var> UTC</small><br><strong>Scheduled</strong> - We want to inform you that on the 7th of Oct (Saturday) at 04:00 am UTC, we will carry out scheduled maintenance for approximately 30 minutes on our payment and subscriptions services in the US, South America and Asia data centres.<br /><br />During this maintenance window, the Quantive Results platform will be accessible for created accounts. But the following feature will be affected and will have downtime:<br />* Account registration (Regardless of the plan)<br />* User invite/creation<br />* Upgrade/Downgrade plan<br />* Any operations with subscriptions<br /><br />We will continue monitoring email, chat and support portal channel even through the maintenance window.<br /><br />We appreciate your patience and understanding. If you have any questions or concerns, please submit them at support@quantive.com.</p>tag:status.quantive.com,2005:Incident/187139432023-10-08T04:30:45Z2023-10-08T04:30:45Z[US/AS/SA] Payment and subscriptions system maintenance<p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>04:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>04:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>02:48</var> UTC</small><br><strong>Scheduled</strong> - We want to inform you that on the 7th of Oct (Saturday) at 04:00 am UTC, we will carry out scheduled maintenance for approximately 30 minutes on our payment and subscriptions services in the US, South America and Asia data centres.<br /><br />During this maintenance window, the Quantive Results platform will be accessible for created accounts. But the following feature will be affected and will have downtime:<br />* Account registration (Regardless of the plan)<br />* User invite/creation<br />* Upgrade/Downgrade plan<br />* Any operations with subscriptions<br /><br />We will continue monitoring email, chat and support portal channel even through the maintenance window.<br /><br />We appreciate your patience and understanding. If you have any questions or concerns, please submit them at support@quantive.com.</p>tag:status.quantive.com,2005:Incident/187144612023-10-07T05:35:30Z2023-10-07T05:35:30Z[EU] Payment and subscriptions system maintenance<p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>05:35</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>04:35</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>04:32</var> UTC</small><br><strong>Scheduled</strong> - We want to inform you that on the 7th of Oct (Saturday) at 04:30 am UTC, we will carry out scheduled maintenance for approximately 60 minutes on our payment and subscriptions services in the EU data centre.<br /><br />During this maintenance window, the Quantive Results platform will be accessible for created accounts. But the following feature will be affected and will have downtime:<br />* Account registration (Regardless of the plan)<br />* User invite/creation<br />* Upgrade/Downgrade plan<br />* Any operations with subscriptions<br /><br />We will continue monitoring email, chat and support portal channel even through the maintenance window.<br /><br />We appreciate your patience and understanding. If you have any questions or concerns, please submit them at support@quantive.com.</p>tag:status.quantive.com,2005:Incident/187139362023-10-07T04:30:28Z2023-10-07T04:30:28Z[EU] Payment and subscriptions system maintenance<p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>04:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>04:01</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>02:47</var> UTC</small><br><strong>Scheduled</strong> - We want to inform you that on the 7th of Oct (Saturday) at 04:00 am UTC, we will carry out scheduled maintenance for approximately 30 minutes on our payment and subscriptions services in the EU data centre.<br /><br />During this maintenance window, the Quantive Results platform will be accessible for created accounts. But the following feature will be affected and will have downtime:<br />* Account registration (Regardless of the plan)<br />* User invite/creation<br />* Upgrade/Downgrade plan<br />* Any operations with subscriptions<br /><br />We will continue monitoring email, chat and support portal channel even through the maintenance window.<br /><br />We appreciate your patience and understanding. If you have any questions or concerns, please submit them at support@quantive.com.</p>tag:status.quantive.com,2005:Incident/186917362023-10-04T20:48:26Z2023-10-04T20:50:29ZQuantive infrastructure maintenance<p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>20:50</var> UTC</small><br><strong>Update</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>20:48</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>19:50</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>19:47</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance in our West EU and West US during this time.</p>